Customer Experience Advisory Member

Dr. Joe Shepherd

Active Term: 07/2024 - 07/2025

Areas of Expertise

  • Your Customer Experience Strategy
  • Your Customers, Their Experience Journey
  • Customer-Focused Innovation
  • Customer First Culture
  • Principles of Customer ​Relationship Building
  • Customer Experience Functional Alignment
  • Accelerate & Improve Decisions with Data
  • Customer Experience in your Organization-Navigating Politics of Change

Principal Technical Program Manager

Microsoft

Joe Shepherd is a global technology Entrepreneur, Executive, and Advisor who has helped hundreds of companies worldwide with their Business Strategy, Innovation, and Digital Transformation efforts. Joe has vast expertise in the domains of Data, Artificial Intelligence, and Industrial Metaverse transformational efforts through his experience at Microsoft.

A Serial Entrepreneur, Joe is the Founder and CEO of Eczentric; a Startup Studio whose focus is on helping first-time and non-technical founders launch their companies. His last venture, ZenLeap Talent Marketplace was created to remove bias from the sourcing process and was acquired in 2021.

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