Customer Experience Advisory Member

James Dodson

Active Term: 05/2025 - 04/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Vice President, Onsite Interpretation & Scheduled Services

Propio Language Services

Results-oriented manager with 30 plus years of global experience in the fields of operations management, strategic planning, business strategy, and intelligence analytics. Demonstrated success directing multi-million-dollar initiatives focusing on operations; business-intelligence; training; and national, international business strategy development. Skilled at synchronizing, integrating, and coordinating a disparate array of executive-level directors spanning all functions of a large company. Adept at developing strategic-level solutions for a broad scope of training, resourcing, intelligence, and foreign policy challenges having developed and implemented solutions for Propio,  the United Language Group, U.S. Army, U.S Government Departments, and the North Atlantic Treaty Organization.

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