Customer Experience Advisory Member

Jeremy Pafford

Active Term: 09/2024 - 09/2025

Areas of Expertise

• Your Customer Experience Strategy
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building

Strategic Portfolio Manager

Elsevier

I'm an experienced developer of corporate markets on an international scale, nurturing partnerships with some of the biggest names in energy, chemicals, aerospace, consumer goods and more. Previous to that I managed successful teams of editors and analysts producing high-value content driving multimillion-dollar decision-making. Along the way I've accumulated an extensive understanding of how markets and supply chains operate and how to optimize them for maximum value. 

When not helping Elsevier clients solve the challenges of today and tomorrow, you can find me with my wife in the Milwaukee, Wisconsin area raising our two boys, one of which is in marching band, the other just simply marches to the beat of his own drum (they could not be more opposite!). 

A rabid sports fan, you can find me most autumn weekends catching college and pro football. Other weekends you’ll likely find my family and I on a road trip to undiscovered parts of the US (at least to us) or planning our next great international voyage.

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