Customer Experience Advisory Member

Tulasi Ryali

Active Term: 10/2025 - 09/2026

Areas of Expertise

• Your Customer Experience Strategy
  
• Your Customers, Their Experience Journey
  
• Customer-Focused Innovation
  
• Customer First Culture
  
• Principles of Customer ​Relationship Building
  
• Customer Experience Functional Alignment
  
• Accelerate & Improve Decisions with Data
  
• Customer Experience in your Organization-Navigating Politics of Change

Senior Customer Success Manager - Cloud Solutions

Siemens

Tulasi Ryali is a Senior Customer Success Manager at Siemens Digital Industries Software, with 20 years of experience in customer-facing roles, including Customer success management, technical program management and architect roles. For the past six years, she has focused on SaaS products, passionately helping customers achieve their digital transformation goals.

​She has a master’s degree in computer-aided design and manufacturing and a bachelor’s in mechanical engineering. Tulasi's love for solving complex problems and understanding customer needs drives her meticulous approach to value creation. Her pan-America customer focus and innovative strategies in increasing customer participation in analyst surveys have earned her recognition and awards as ‘Best CSM for 2023’.

She constantly seeks to stay ahead of industry trends, making her a visionary leader in the customer success field. Tulasi's dedication to delivering exceptional experiences and forging lasting partnerships showcases the power of customer-centricity and innovation. With her remarkable career journey, she continues to inspire others and leave a significant impact on the industry.

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